Shipping Policy

We offer free shipping on orders over $250 (AUD) to metro postcodes in NSW, VIC, SA, and QLD, WA. Please read these terms and conditions carefully before placing your order.

Eligible Postcodes for Free Metro Shipping over $250

Our free shipping offer is only available to orders shipped to eligible metro postcodes in NSW, VIC, SA, and QLD, WA. Eligible postcodes are clearly stated on our website, and the offer will only apply to purchases made on our website.

Below information applies to all free shipping, unless otherwise specified under individual offer information under ‘Offers Information’ below.

Specific metro locations eligible for Free Delivery for orders over $250 promotion:

Sydney Metro: 2000-2080, 2085-2158, 2160-2229, 2231-2234, 2555-2559, 2564-2567, 2745-2750, 2759-2770
Melbourne Metro: 3000-3062, 3065-3097, 3101-3138, 3140-3207
Brisbane Metro: 4000-4037, 4051-4078, 4101-4179
Adelaide Metro: 5000-5115, 5120-5121, 5125-5127, 5158-5169
Canberra Metro: 0200-0299, 2600-2620, 2900-2920
Perth Metro postcode: 6000-6100

Order Amount

To qualify for free shipping, your order must have a total value of $250 (AUD) or more, before any discounts or promotions are applied. Shipping charges will be automatically waived at checkout for eligible orders.

Exclusions

Our free shipping offer may not apply in certain situations, including but not limited to:
Orders shipped to non-eligible postcodes or outside of Australia.
Orders that do not meet the $250 (AUD) minimum order amount.
Orders that require expedited or specialized shipping methods, including express or international shipping.
Orders that contain bulky or oversized items that require special handling.
Other situations as determined by MERRYLUK at our discretion.

The following postcodes are excluded from all free shipping promotions:
QLD:
4183, 4184, 4216, 4385, 4387, 4388, 4390, 4400-4428, 4454, 4455, 4461, 4462, 4465, 4467, 4468, 4470-4482, 4486-4498, 4507, 4680, 4700, 4717-4746, 4750-4757, 4798-4830, 4849-4861, 4865, 4868, 4869-4895, 9943, 9944

SA:
5220-5223, 5290, 5342-5346, 5350-5357, 5360, 5371-5374, 5381, 5400, 5401, 5410-5422, 5431-5434, 5440, 5451-5455, 5460-5464, 5470-5473, 5480-5485, 5490-5495, 5501, 5502, 5510, 5520-5523, 5540, 5550-5558, 5560, 5570-5577, 5580-5583, 5600-5609, 5630-5633, 5640-5642, 5650-5655, 5660, 5661, 5670, 5671, 5680, 5690, 5700, 5701, 5710, 5717, 5719, 5720, 5722-5725, 5730-5734

WA:
6033-6038, 6041-6044, 6084, 6123, 6124, 6161, 6173-6176, 6207-6215, 6218-6233, 6236-6240, 6243, 6244, 6251-6256, 6258, 6260, 6262, 6271, 6275, 6280-6290, 6302, 6304, 6306, 6308, 6309, 6311-6330, 6333-6338, 6341, 6343, 6346, 6348, 6350-6375, 6383-6386, 6390-6398, 6401-6432, 6434-6452, 6460-6468, 6470-6480, 6484-6490, 6501-6522, 6525, 6528, 6530, 6532, 6535-6537, 6556, 6558, 6560-6575, 6603-6646, 6701, 6705, 6707, 6710-6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6762, 6765, 6770, 6798, 6799

NT:
800, 803, 810, 812, 820, 822, 828-832, 834-841, 845-847, 850, 852-854, 860, 862, 870, 872-875, 880, 881, 885, 886, 2898, 2899

TAS:
7012, 7017, 7020, 7022-7030, 7050, 7052-7054, 7109-7120, 7139, 7140, 7150, 7151, 7155, 7162, 7163, 7170-7190, 7209-7216, 7252-7270, 7275-7277, 7290-7292, 7300-7310, 7315, 7316, 7320-7322, 7325, 7330, 7331, 7466-7470

The following postcodes are also excluded from homewares shipping promotions:
4750-4751, 4753-4754, 4756-4800, 4808-4815, 4849-4850, 4852, 4854-4861, 4865, 4869-4870, 4877-4888, 5220-5223, 5290-5291, 5342-5346, 5350, 5351-5357, 5360, 5371-5374, 5381, 5400-5401, 5410-5422, 5431-5434, 5440, 5451-5455, 5460-5462, 5464, 5470-5473, 5480-5483, 5485, 5490-5491, 5493, 5495, 5501-5502, 5510, 5520-5523, 5540, 5550, 5552, 5554-5556, 5558, 5560, 5570-5573, 5575-5577, 5580-5583, 5600-5609, 5630-5633, 5640

Please note: Perth, Darwin and Hobart are excluded from all free ship metro promotions.

Exclusions:

We cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the products we sell.

Delivery Fees for Non-Metropolitan Areas in Australia

We offer shipping across Australia, but if your delivery address falls outside of our metro area with free shipping, a delivery fee will apply. The delivery cost is determined by factors such as your order's weight and size, the number and variety of items you're purchasing, and the shipping destination. During checkout, the total delivery fee will be displayed, and any alterations to the delivery address after dispatch could incur additional charges.

Estimated Delivery Times We aim to dispatch all orders within 24 hours. However, unforeseen circumstances may occasionally cause longer delivery times. We collaborate with numerous delivery providers nationwide to ensure the safe and secure delivery of your products. Our deliveries are contactless and will be left at your front door. Deliveries generally occur from Monday to Friday, and the estimated transit times for all regions are as follows:

Metropolitan areas in Sydney, Melbourne, Brisbane, Adelaide: 4 - 8 Business Days
Outer metropolitan/regional areas in Sydney, Melbourne, Brisbane: 5 – 14 Business Days
QLD, NSW, VIC, SA regional areas and TAS: 7 – 20 Business Days
WA and NT: 10 – 30 Business Days

Ownership and Risk Ownership and risk of the products are transferred to you upon our delivery provider's delivery at the specified date and time.

Delivery Procedure and Destinations: We collaborate with a variety of third-party delivery providers to ship our products throughout the country. When checking out, you must supply your delivery address, which will be utilized to deliver your order. If your address changes after completing your order, please notify our Customer Care team before dispatch.

Ground Floor Deliveries Only Deliveries are limited to the ground floor. For multi-story buildings, delivery personnel will only go as far as the ground floor front door. To ensure contactless home delivery and the safety of our customers and delivery partners, all orders will be delivered to the ground floor front door or building lobby.

Avoiding Delivery Delays: To avoid delivery delays, double-check that your delivery information is accurate before placing your order. If you provide an incorrect delivery address, you will be responsible for any additional shipping costs. If our delivery provider is unable to complete your order delivery due to your error or fault after 21 days or 2 attempts, we may cancel your order and refund the amount paid, minus non-metro postcode delivery fees and reasonable handling fees.

Next Day and Fast Track Dispatch: Orders processed by us before 11:59 pm AEST on business days (in NSW) will be dispatched the next business day for Next Day Dispatch items and within 1-3 business days for Fast Track items. Delivery times may be subject to change based on factors beyond our control.

Delivery Authorization: If you are not available to accept a delivery, please authorize the courier company to leave the package at your door. Alternatively, a missed delivery card will be left with details for arranging an alternate delivery day with our delivery provider. If our delivery partner cannot complete your order, they may leave a card at your address, allowing you to collect the delivery from the courier company depot or arrange redelivery with the delivery contractor.

We reserve the right to refuse delivery to specific locations for items deemed high-risk for loss or damage. In such instances, you may opt to use your own courier service, in which case you will be responsible for insuring against any loss or damage incurred during delivery.

Delivery Restrictions: Product delivery is currently limited to Australian postcodes, as shown on our website's product listing. Currently, we are unable to accept orders for international shipping.

Changes to Terms and Conditions: We reserve the right to modify or update these free shipping terms and conditions without prior notice. Any changes will be effective immediately upon posting to our website.

Governing Law: Our shipping terms and conditions are governed by the laws of New South Wales, Australia, without giving effect to any principles of conflicts of law.