Privacy Policy

WWW.MERRYLUK.COM values and respects the privacy of our customers and is committed to protecting their personal information in accordance with the Australian Privacy Principles (APPs). This privacy policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, and how you can contact us with any questions or concerns.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Collection of Personal Information

MerryLuk.com may collect personal information from you in various ways, including when you visit our website, create an account, make a purchase, subscribe to our newsletter, or contact us for support. The types of personal information we may collect include:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Billing and shipping information
  • Payment details
  • Website usage data
  • demographic information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers
  • Other information you provide to us voluntarily

We may also collect certain non-personal information such as your IP address, browser type, and operating system for system administration purposes and to analyse trends.

Use of Personal Information

We may use your personal information for the following purposes:

  • For Internal record keeping.
  • To improve our products and services.
  • To process and fulfill your orders.
  • To communicate with you regarding your orders, account, or other inquiries.
  • To personalize your shopping experience and provide you with recommendations.
  • To send you marketing communications and promotional offers.
  • To conduct research and analyse website usage data to improve our products and services.
  • To comply with legal obligations or protect our rights.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Privacy Notification

  • Account Registration Form: We collect your personal information such as name, email address, and password to create and manage your account on our website. This information will be used to provide you with our services, process your orders, and send you promotional offers. We may share this information with third-party service providers who assist us in providing our services.
  • Contact Form: We collect your personal information such as name, email address, and message content to respond to your inquiries and provide support. This information will only be used for this purpose and will not be shared with any third parties unless required by law.
  • Newsletter Subscription Form: We collect your email address to send you our newsletters and promotional offers. You may unsubscribe from our newsletters at any time by clicking the unsubscribe link in the email. We may share your email address with third-party service providers who assist us in sending our newsletters.
  • Order Checkout Page: We collect your personal and payment information such as name, address, phone number, and credit card details to process and fulfill your orders. This information will be used to provide you with our services and communicate with you regarding your orders. We may share this information with third-party service providers who assist us in processing payments and delivering orders.
  • Website Usage Data: We collect certain non-personal information such as your IP address, browser type, and operating system to analyse website usage trends and improve our services. This information will not be used to identify individual users and will not be shared with any third parties unless required by law.

Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • Service providers: We may share your personal information with third-party service providers who assist us in providing our products and services, such as payment processors, shipping carriers, and marketing agencies.
  • Legal requirements: We may disclose your personal information to law enforcement agencies, government agencies, or courts if required by law or to protect our rights or the rights of our customers.
  • Business transfers: If MerryLuk.com is involved in a merger, acquisition, or sale of all or part of its assets, your personal information may be transferred as part of that transaction.

Marketing Communications

We may send you marketing communications and promotional offers, but we respect your right to opt-out of receiving these communications. You can unsubscribe from our marketing list at any time by contacting us at hello@merryluk.com. We will promptly remove your contact information from our marketing database, but you may still receive transactional emails related to your account or orders. Please allow up to 14 business days for the removal process to take effect.

Access and Correction of Personal Information

You have the right to access and correct your personal information held by MerryLuk.com. To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe and may ask for additional information to verify your identity.

Complaints and Dispute Resolution

If you have a complaint about how we have handled your personal information, please contact us using the details below. We take all complaints seriously and will respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

Security of Personal Information

MerryLuk.com takes reasonable steps to ensure the security of your personal information, including the use of secure servers, encryption, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at below contact us details. We will promptly correct any information found to be incorrect.

Changes to this Privacy Policy

We reserve the right to update or change this privacy policy at any time. If we make any material changes, we will notify you by email or by posting a notice on our website.

Contact Us

If you have any other questions or concerns about this privacy policy or how we handle your personal information, please contact us using the following details:

Email: hello@merryluk.com.  Postal address: MerryLuk Pty Ltd, U4/17 Watsford Road, Sydney NSW 2560, Australia